Browsing FGV EAESP - MPGI: Dissertações, Mestrado Profissional em Gestão Internacional by Title "Service process and outcome quality: a study on Brazilian municipalities' education service"

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Service process and outcome quality: a study on Brazilian municipalities' education service

Moura, Julia Dias Paulo de
2019-12-19

This study aims to analyse the impact of ten dimensions of the education service process in the municipalities of São Paulo, Brazil, on students’ performance (the education service outcome) – assessed by the IDEB scores. ...