Listagem FGV EBAPE - Dissertações, Mestrado em Gestão Empresarial por Assunto "Prestação de serviços"

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An analysis of the perceived service quality of hospitality industry in Rio de Janeiro through the SERVQUAL model: a multiple case study

Bastos, Ana Rita dos Santos
2016-01-28

Brazil is under political and financial crises where the end seems far away. Because of that, researchers argue that the hotel rooms offered by Rio de Janeiro, built to host the Olympic Games 2016, will be difficult to ...
Um estudo de caso sobre servitização e nacionalização em um fabricante de hardware elétrico

Bromberg, Adalberto Tadeu de Oliveira
2015-01-26

This thesis has as main caractheristics, the research, analysis and the proposal of a model that considers the most relevant factors for the inclusion of the services’ process in manufacturing based companies, especially ...