Listagem FGV EBAPE - Escola Brasileira de Administração Pública e de Empresas por Assunto "Serviços ao cliente"

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Apropriação de ambientes físicos de serviços por tribos urbanas: o caso Casa da Matriz

Halpern, Eduardo Espíndola
2008

The research´s main goal was to understand how certain servicescapes are apropriated by groups of individuals who use them to build its cultural identidy, changing its original economic purpose. The literature review ...
Percepção de qualidade das escolas do ponto de vista de alunos do ensino médio

Ramos, Bruno de Souza
2015-02-23

This study aims at evaluating the perception towards the quality of services offered by private high schools in Brazil. For this purpose, field research was conducted at four different schools: two in Rio de Janeiro, one ...