Browsing FGV EBAPE - Escola Brasileira de Administração Pública e de Empresas by Subject "Serviço ao cliente

A atitude como linha de ação do endomarketing: um estudo de caso sobre as possibilidades de aprendizagem para o hospital geral de Santo Antônio do Porto em Portugal

Magalhães, Carla Marisa Rebelo de
2003

The main objective of this study is to verify in what extension the Endomarketing, through its attitude line of action, can contribute to the expansion of a service orientated to the patient, by the employees of Central ...

Como ajudar a fidelizar clientes: o caso das lojas Quero Quero S. A . Filial de Santa Rosa - RS

Moraginski, Eclair Krüger
2001

Deep Changes in the consuming market are demanding a high level of competitive skills from all kind of companies, mainly those directed to sales of consumer goods. How to engage customers is a key factor, a competitive ...

A customização no atendimento como fator de fidelização do cliente às lojas de decoração de alto estilo

Silva, Paulo Cezar Ribeiro da
2001

This study investigates how far customization in attendance act as clients faithfulness factor in top style interior design stores in Great Vitoria. After relative economic stability was reached with ¿Plano Real¿, customers ...

Em busca de um padrão de atendimento: o caso da secretaria da escola de pós-graduação em economia (EPGE) da Fundação Getulio Vargas (FGV)

Vidal Pérez, André
2003

This work has as its objective to create a service¿s pattern to EPGE Secretary, so we can solve the endless stress of the quaternary sector organization, where teachers and secretary professionals just can¿t get along. ...