Listagem FGV EBAPE - Escola Brasileira de Administração Pública e de Empresas por Assunto "Serviço ao cliente - Avaliação"
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An analysis of the perceived service quality of hospitality industry in Rio de Janeiro through the SERVQUAL model: a multiple case study
2016-01-28Brazil is under political and financial crises where the end seems far away. Because of that, researchers argue that the hotel rooms offered by Rio de Janeiro, built to host the Olympic Games 2016, will be difficult to ...
