Browsing FGV EBAPE - Escola Brasileira de Administração Pública e de Empresas by Subject "Pesquisa qualitativa"

Now showing items 1-1 of 1

An analysis of the perceived service quality of hospitality industry in Rio de Janeiro through the SERVQUAL model: a multiple case study

Bastos, Ana Rita dos Santos
2016-01-28

Brazil is under political and financial crises where the end seems far away. Because of that, researchers argue that the hotel rooms offered by Rio de Janeiro, built to host the Olympic Games 2016, will be difficult to ...