Information technology performance: A research on the electronic invoicing of Brazilian firms [Desempenho da TI: Uma pesquisa no Faturamento Eletrônico nas Empresas]

Abstract

Information technology has entered in the business processes of organizations in order to support and streamline processes in operational routines. The electronic invoice (NFE) in Brazil has been an implementation of these technologies. This study aims to investigate performance IT in the electronic invoicing of Brazilian Firms through the variables: habit, perceived usefulness, trust and perception of safety. Was used a literature about information systems, and electronic invoice as approach theoretical. In research empirical was used a approach quantitative, in the application of 126 questionaries in brazilian firms. As results, there is a positive performance in the postimplementation of electronic invoice in these firms, through the confirmation five of the eight hypothesis investigated. As a research limitation, the fact that the sample has not be probabilistic, but is suggested in future studies a replication in other contexts, or a qualitative analysis for contribute to the theoretical and practical field.