Complementarities of human capital and information technology: small businesses, emerging economy context and the strategic role of firm resources

Abstract

How information technology (IT) may complement other key firm resources such as human capital is a question that has drawn increasing attention from scholars and practitioners. Answers to this question are crucial for small businesses in today's environment. These businesses face a growing demand for IT usage at the same time that they typically can count only on limited resources. This has become a common situation that is particularly critical for small businesses operating in developing countries with emerging economies. We develop propositions and test them with a dataset of service small businesses in an emerging economy. We find that the use of IT services is positively related to firm productivity and that this relationship is positively moderated by entrepreneurs' management education. Our findings indicate that firm productivity is associated with a combination of human and technology resources.