The awareness network, to whom should I display my actions? And, whose actions should I monitor?

Abstract

The concept of awareness plays a pivotal role in research in Computer-Supported Cooperative Work. Recently, software engineering researchers interested in the collaborative nature of software development have explored the implications of this concept in the design of software development tools. A critical aspect of awareness is the associated coordinative work practices of displaying and monitoring actions. This aspect concerns how colleagues monitor one another's actions to understand how these actions impact their own work and how they display their actions in such a way that others can easily monitor them while doing their own work. In this paper, we focus on an additional aspect of awareness: the identification of the social actors who should be monitored and the actors to whom their actions should be displayed. We address this aspect by presenting software developers' work practices based on ethnographic data from three different software development teams. In addition, we illustrate how these work practices are influenced by different factors, including the organizational setting, the age of the project, and the software architecture. We discuss how our results are relevant for both CSCW and software engineering researchers.