Listagem Documentos Indexados pela Scielo por Assunto "Serviço ao cliente"

Itens para a visualização no momento 1-2 of 2

    • Gestão do transporte orientada para os clientes: nível de serviço desejado e percebido 

      Martins, Ricardo Silveira; Xavier, Wescley Silva; Souza Filho, Osmar Vieira de; Martins, Guilherme Silveira
      2011-12-01
      Transport management is traditionally addressed in the literature as a process with its flow contextualized in its operating performance and costs. In this paper, transport is considered as service management, seeking to ...

    • Modelagem de probabilidade de Churn 

      Botelho, Delane; Tostes, Frederico Damian
      2010-12-01
      Customer may abandon the organization, despite high investments made by the organization in their prospection and retention, which demands diagnose and understanding. The objectives of this article are threefold: i) to ...