Browsing Produção Intelectual em Bases Externas by Subject "Satisfação do consumidor"
Now showing items 1-7 of 7
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The client-consultant relationship in ERP implementation in government: Exploring the dynamic between power and knowledge
2016This article investigates the client-consultant relationship in the implementation of enterprise resource planning (ERP) using a case study of the human resource model in the government of the state of Minas Gerais, Brazil. ... -
Como medir a qualidade do atendimento?
2015-05-04 -
De olho nas minorias
2004-10-03 -
Digite 2 para ser mal atendido
2009-05-27Apesar das oportunidades abertas no campo dos serviços de atendimento ao cliente pela internet, o tradicional modelo de atendimento telefônico, que combina máquina e atendente humano, segue como um canal muito importante ... -
Financial health and customer satisfaction in private health care providers in Brazil
2011-11-01This paper analyzes the relationship between the financial health and organizational form of private health care providers in Brazil. It also examines the major determinants of customer satisfaction associated with the ... -
The financial potential of sporadic customers in E-retailing: Evidence from the brazilian home appliance sector
2006The scope of this article is to explore the transaction profitability of frequent and sporadic buyers in the e-commerce arena. Evidence in relationship marketing literature stressing the impact of purchase frequency on ... -
A vez da estética consciente
2003-10-03
