Browsing Produção Intelectual em Bases Externas by Subject "Qualidade total"

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Total quality management in the UK financial services: some findings from a survey in the Northeast of England

Longo, Carlos Roberto Juliano; Cox, M. A. A.
2000-01

The impact of 'quality initiatives' in the UK financial service sector has been the focus of many recent articles. (Cowling and Newman, 1995 and Wilkinson et al., 1995) There is some evidence that companies are adopting ...