Browsing by Title "Multiplex appropriation in complex systems implementation: the case of Brazil's correspondent banking system"

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Multiplex appropriation in complex systems implementation: the case of Brazil's correspondent banking system

Leonardi, Paul M.; Bailey, Diane E.; Diniz, Eduardo Henrique; Sholler, Dan; Nardi, Bonnie A.
2016-06

When user needs do not align with system designers' visions, new technology implementation becomes a complex process as users appropriate the new technology to meet their needs. Prior studies recognize this complexity, but ...