Browsing by Author "Tescari, Fábio Viard de Campos da Silva"

Now showing items 1-5 of 5

    • Criação de valor no relacionamento entre empresas químicas e seus clientes 

      Tescari, Fábio Viard de Campos da Silva
      2013-01-31
      Relacionamentos entre fornecedores e compradores são fatores importantes para a melhoria do desempenho das empresas. A literatura nem sempre confirma que a relação entre relacionamento e desempenho é positiva. Alguns estudos ...

    • Intrinsic and relational perspectives of relationship value: an integrated framework in buyer-supplier relationships 

      Tescari, Fábio Viard de Campos da Silva
      2015-05-20
      Relationships among firms have been studied as a factor that pushes the limits for the value that is created by the firms individually, through the joint construction of benefits that could not occur if the relationship ...

    • Relational value creation and appropriation in buyer supplier relationships 

      Miguel, Priscila Laczynski de Souza; Brito, Luiz Artur Ledur; Fernandes, Aline Rodrigues; Tescari, Fábio Viard de Campos da Silva
      2014-09-22
      1. Purpose – Interfirm relationships create value, but buyers and suppliers can appropriate this value indifferent amounts. Using the relational-view of strategy, the purpose of this paper is to explain valuecreation and ...

    • Serviço completo 

      Tescari, Fábio Viard de Campos da Silva; Scalese Junior, Eduardo Antonio
      2017-12-26
      O customer service, que antes só cuidava das reclamações dos clientes, agora enfrenta o desafio de conectar a área comercial à cadeia produtiva e, assim, proporcionar atendimento flexível e integral.

    • Value creation and capture in buyer-supplier relationships: a new perspective 

      Tescari, Fábio Viard de Campos da Silva; Brito, Luiz Artur Ledur
      2016-10-01
      This research paper develops and tests a new model for value creation and capture in buyer-supplier relationships. In addition to including both value creation and capture in the same model, value creation is unraveled by ...