Browsing by Author "Teles, João Pedro da Silva"

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Administração estratégica de hospitais: o balanced scorecard e suas contribuições

Teles, João Pedro da Silva
2003-04-09

The dissertation deals with the utilization of The Balanced Scorecard as a mechanism applied to the strategic management process in private hospitais in Brazil. The study evaluates the levei of utilization of this modal ...
Hospitais e programas de qualidade no estado de São Paulo

Malik, Ana Maria; Teles, João Pedro da Silva
2001-09

The Health Administration field understands and deals with quality issues in a way that differs from what is seen in the industry. This article presents a survey done in a sample of 159 hospitals in São Paulo state during ...