Listagem por autor "Pinhanez, Claudio Santos"
Itens para a visualização no momento 1-6 of 6
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Data-driven analytical tools for characterization of productivity and service quality issues in it service factories
2013-08In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ... -
Designing an enterprise social tool for cross-boundary communication, coordination, and information sharing
2012This paper discusses the design of a social tool for cross-boundary communication, coordination, and information sharing in a large organization. Based on insights and requirements gathered in qualitative and quantitative ... -
Handling big data on agent-based modeling of Online Social Networks with MapReduce
2014There is an increasing interest on using Online Social Networks (OSNs) in a wide range of applications. Two interesting problems that have received a lot of attention in OSNs is how to provide effective ways to understand ... -
Information needs of system administrators in information technology service factories
2011In this paper we describe the results of an empirical study about the information needs of system administrators. This study is based on an electronic survey with more than 200 systems administrators, or sysadmins, working ... -
A scalable architecture for real-time analysis of microblogging data
2015-05As events take place in the real world, e.g., sports games and marketing campaigns, people react and interact on online social networks (OSNs), especially microblog services such as Twitter, generating a large stream of ... -
A simulation-based approach to analyze the information diffusion in Microblogging Online Social Network
2013In this paper we propose a stochastic multi-agent based approach to analyze the information diffusion in Microblogging Online Social Networks (OSNs). OSNs, like Twitter and Facebook, became extremely popular and are being ...
