Listagem por autor "Appel, Ana Paula"

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Data-driven analytical tools for characterization of productivity and service quality issues in it service factories

Cavalcante, Victor F.; Pinhanez, Claudio Santos; Paula, Rogerio A. de; Andrade, Carolina S.; Souza, Cleidson Ronald Botelho de; Appel, Ana Paula
2013-08

In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...
Finding inference rules using graph mining in ontological knowledge bases

Navarro, Lucas Fonseca; Hruschka Júnior, Estevam Rafael; Appel, Ana Paula
2016

The exponentially grow of Web and data availability, the semantic web area has expanded and each day more data is expressed as knowledge bases. Knowledge bases (KB) used in most projects are represented in an ontology-based ...
A simulation-based approach to analyze the information diffusion in Microblogging Online Social Network

Gatti, Maira A. de C.; Appel, Ana Paula; Santos, Cicero Nogueira dos; Pinhanez, Claudio Santos; Cavalin, Paulo Rodrigo; Barbosa Neto, Samuel
2013

In this paper we propose a stochastic multi-agent based approach to analyze the information diffusion in Microblogging Online Social Networks (OSNs). OSNs, like Twitter and Facebook, became extremely popular and are being ...