Browsing by Author "Meirelles, Fernando de Souza"
Now showing items 1-20 of 22
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25ª Pesquisa Anual do Uso de TI
2014-04-28 -
27º Pesquisa Anual do Uso de TI
2016Pesquisa anual realizada pelo GVcia - Centro de Tecnologia de Informação Aplicada da FGV-EAESP. -
28º Pesquisa Anual do Uso de TI
2017-04Vídeo de lançamento da pesquisa anual realizada pelo GVcia. -
Access to information: assessment of the use of automated interaction technologies in call centers
2011-02-01With the purpose of at lowering costs and reendering the demanded information available to users with no access to the internet, service companies have adopted automated interaction technologies in their call centers, which ... -
Administração da implementação dos recursos de informática
1990The thesis identifies the cssential dimensions of inforrnation resourccs implernentation ianagement, creatcs frameworks capturing these dimensions and analyses the multidimensional and ontingcncial process using as an ... -
Barriers to the use of an IT Project Management Methodology in a large financial institution
2016-04The global financial crisis of 2008 demanded greater control mechanisms from the financial service industry. The IT Project Management Methodology (PMM) is considered an important control mechanism for IT governance to ... -
Behavior of Brazilian banks employees on Facebook and the cybersecurity governance
2017The financial service industry (FSI) has been the victim of sophisticated cyber attacks that take advantage of vulnerabilities created by employee misconduct. An experiment was conducted on Facebook (R) with 500 employees ... -
Uma bússola para os investimentos
2017-05-19As empresas que mais gastam com tecnologia da informação tendem a ser mais lucrativas, mas, para fazer bom uso dos recursos aplicados, é preciso desenvolver indicadores de diagnóstico e gestão de TI. -
The client-consultant relationship in ERP implementation in government: Exploring the dynamic between power and knowledge
2016This article investigates the client-consultant relationship in the implementation of enterprise resource planning (ERP) using a case study of the human resource model in the government of the state of Minas Gerais, Brazil. ... -
Digite 2 para ser mal atendido
2009-05-27Apesar das oportunidades abertas no campo dos serviços de atendimento ao cliente pela internet, o tradicional modelo de atendimento telefônico, que combina máquina e atendente humano, segue como um canal muito importante ... -
Estudo dos gastos e investimentos em informática: avaliação, evolução e tendências nas médias e grandes empresas
1999Information Technology Expediture Indexes Study: Evaluation, Evolution and Trends for Brazilian medium and large Companies' - study to evaluate IT - Information Technology Expenditure Indexes evolution and behavior during ... -
Influência da tecnologia interativa síncrona e da adaptação metodológica sobre a intenção de continuidade de uso da educação a distância
2015The aim of this study is to analyze the synchronous interactive technologies and the methodological adaptation influence on the continuity intention of e-learning. 2.376 people from five different regions of Brazil took ... -
Non-investment in information systems: A cognitive dissonance case study
2015Owing to the complex nature information system investment decisions, the present study presents an interpretative framework for addressing the postponement of decisions to invest in this kind of technology. An instrumental ... -
Oportunidades de negócios na internet: um novo paradigma para as organizações
2005-11-24Easy is to notice the media over the issues related to the new communication networks, the so called 'Highway Information'. This subject is now under major public attention and this work s aim to show: How the Internet can ... -
O preço do futuro
2004-10-03 -
Role of IS in Brazilian SMEs: management perception and impact on results
2014In this competitive environment globalized that we live nowadays there is a growing recognition of the central role of Information Systems (IS) to determine the success of the company, leading to better results. SMEs have ... -
Student satisfaction process in virtual learning system: Considerations based in information and service quality from Brazil's experience
2014Distance learning has undergone great changes, especially since the advent of the Internet and communication and information technology. Questions have been asked following the growth of this mode of instructional activity. ... -
Tecnologia bancária no Brasil: uma história de conquistas, uma visão de futuro
2010Este livro é uma provocação e um convite para que aqueles que participaram do desenvolvimento da Tecnologia Bancária no Brasil, reconhecida mundialmente como referência em inovação e qualidade, contem suas histórias. É ... -
User’s perspective of eletronic government adoption in Brazil
2017The objective of this work was to study which factors influence the use of e-government in Brazil, focusing on investigating government computerization initiatives of fiscal control mechanisms, through a study on the Nota ...
