Browsing FGV EBAPE - Dissertações, Mestrado em Gestão Empresarial by Keyword "Qualidade de serviço"
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The impact of picking success on customer purchasing behavior: an example of a Portuguese omni-channel retailer
2019-06-25Problem definition: Supermarkets and grocery stores in developed economies are discovering the internet as a new marketplace via online deliveries. This study reveals the consequences of a low picking success (ratio of ...