|dc.description.abstract||Este estudo tem como objetivo principal identificar se o ambiente adverso provocado pela pandemia da COVID-19 mantém, altera ou transforma os sentidos do trabalho (e de que maneira) para os trabalhadores do Banco X; que atuaram de forma voluntária no atendimento e pagamento do auxílio emergencial instituído pelo Programa Emergencial de Manutenção do Emprego e da Renda.
Enquanto objetivos específicos, este estudo pretende compreender e destacar aspectos ligados aos sentidos do trabalho, como a motivação, o comprometimento e a própria concepção acerca dos sentidos do trabalho por parte dos trabalhadores atuantes em areas administrativas do Banco X que não tinham necessidade de realizar um trabalho que produzisse riscos à sua saude e às suas vidas, mas que se dispuseram a atender o público nas agências. Dessa forma, vislumbra-se com esta pesquisa, identificar as características de um trabalho que faz sentido no ambiente adverso provocado pela pandemia, e o que motivou os funcionários do Banco X a ir trabalhar, voluntariamente. A partir de tais compreensões, será possível responder se a pandemia manteve, alterou ou transformou os sentidos do trabalho no Banco X, e de que maneira isso pode ter ocorrido.||por
|dc.description.abstract||Purpose –The main objective of this study is to verify how the pandemic reconfigures the meaning of work for the workers of Bank X who worked voluntarily in the assistance and payment of the emergency aid, exposing themselves to a virus that can be lethal.
Design/methodology/approach – The investigation was carried out through qualitative, exploratory, interpretative, and constructivist research. Data collection was carried out through semi-structured interviews, and data analysis was supported by content analysis. Findings – The pandemic did not change the nature of the meanings to work at Bank X, but it affected them in degree and intensity, that is, it amplified and strengthened the original meaning
of work. The data show that from the pandemic took place a potent force for engagement with the organization's mission, motivation to perform tasks, satisfaction with life in the organization, commitment to teams and internal processes. This gave a greater meaning, but not different from what was already attributed to work at Bank X.
Research limitations/implications - The research focuses only on the Bank X employees who volunteered to work on the BEM payment, serving beneficiaries at the branches. A new research may also contemplate those employees who did not volunteer. Practical implications – For the academic environment, the research provides subsidies for researchers who want to develop further studies on the meanings of work in adverse conditions.
For both public and private organizations, the results can help advance management policies and practices that positively impact employee motivation, satisfaction, engagement, and rganizational commitment. Furthermore, it contributes to the design of corporate policies for
valuing, engagement, and retaining employees, which reduces turnover rates and absenteeism,
which is also positive for the workers. It also has the power to influence the definition of the companies' mission, vision, and values, stimulating their potential to dialogue with the internal work force and that available on the market, and thus attract new talents with higher and more
specialized qualifications. Social implications (if applicable) - This research shows the relevance of public institutions
for society, which in the face of a generalized social crisis needs to have someone to rely on. Such institutions, in turn, are made by people who have shown them to be highly engaged and committed. This helps to rescue the reputation of public organizations and their employees,
removing the stigma of ineptitude or inefficiency, which is recurrently attributed both to the public agencies themselves and to their servants. Originality (if applicable) – There is no record that the pandemic environment has been contemplated before in research on the meanings of work, given that since the Spanish flu, there has been no record of such an adverse scenario||eng