Identification of patients' needs and expectations in a cataract clinic connected with a university public hospital
Identificação de necessidades e expectativas dos pacientes de uma clínica de catarata
MetadataShow full item record
Purpose: To identify patients' needs and expectations in a cataract clinic connected with a university public hospital - Cataract Institute - Department of Ophthalmology - Paulista School of Medicine (UNIFESP). Method: A descriptive transverse study was carried out with the patients enrolled in the clinic, distributed in two groups: those who were operated on and those who were not. Patients were approached in two stages: 1) conduct the study in four focus groups to identify the patients' most valued attributes (qualitative study); 2) a questionnaire was designed based on the main attributes and was submitted to a sample of patients (quantitative study). Results: The patients' main expectations are related to: 1) the treatment results; 2) more comfortable waiting facilities; 3) be treated with respect by all the caregivers; and 4) the technological devices used in their treatments. The highest rates of satisfaction were the information material, physician care, and medical devices; the lowest rates of satisfaction were telephone service, physical environment, queue arrangements, and making contact. Conclusions: The evaluation of the services as well as the institution's public image is positive. The main reasons for choosing the clinic are related to economic and financial aspects and the majority of the patients would use the services again and would also recommend the clinic to other people.
Showing items related by title, author, creator and subject.
Usuários frequentes em um serviço de urgência e emergência: características e fatores associados à utilização Santos, Roger Waters Lima dos
2019A demanda por serviços de urgência e emergência vem aumentando e, muitas vezes, se constitui como principal forma de acesso ao Sistema de Saúde. A utilização inapropriada desses serviços é um problema comum, podendo gerar ...
Lucchesi, Maurício; Malik, Ana Maria
2009-02-01OBJECTIVE: To comprehend the stigma against people with mental disorders still persists in the culture of general hospitals and acts as a limiting factor in the implementation of psychiatric units in general hospitals in ...
Tedesco, Maria Fernanda Mendes
2019-07-20O cuidado centrado no paciente reconhece e valoriza os diferentes sujeitos oferecendo uma assistência individualizada, integral e humanizada, sintetizando o acolhimento. Envolve pacientes, equipe multiprofissional e gestores. ...