Fornell et al. (1996) have proposed and applied the model of the American Customer Satisfaction Index (ACSI). This article reports a research undertaken to empirically test the adjustment of that model with the clients of ...

In this paper we examine a two-period static club economy where individuals of distinct types decide whether or not to subscribe to clubs at each period. We show that neither facility sizes nor consumption group sizes are ...

Concavifiable preferences are representable by a function which is twice differentiable almost everywhere, by theorem of Alexandroff [Alexandroff, A.D., 1939. Almost Everywhere Existence of Second Differentials of Convex ...

The goal of this paper is to present a comprehensive emprical analysis of the return and conditional variance of four Brazilian financial series using models of the ARCH class. Selected models are then compared regarding ...

An empirical study indicates how close advertisers from all the continents have been from the natural law and other fundamental moral principles. In their professional activities, many advertisers assumed the philosophical ...

Electronic commerce has potential for levering business activities to add value to products and services, either in business-to-business or in business-to-customer transactions. Based on the Internet, which supports the ...

The new business environment, as national as international, has deeply changed, and the information technology has a special value on the changes. This situation includes since new technologies, or new applications, to ...