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O modelo do índice de satisfação do cliente norte-americano: um exame inicial no Brasil com equações estruturais
(Associação Nacional dos Programas de Pós-graduação em Administração, 1999-12-01)
Fornell et al. (1996) have proposed and applied the model of the American Customer Satisfaction Index (ACSI). This article reports a research undertaken to empirically test the adjustment of that model with the clients of ...
The professional and political impacts of the internationalization of economics in Brazil
(Duke Univ Press, 1996)
Populism and economic policy in Brazil
(Univ Miami, 1991-08)
The perverse logic of stagnation: debt, deficit, and inflation in Brazil
(M E Sharpe Inc, 1990-08)
