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The effect of uncertainty and cooperative behavior on operational performance: Evidence from Brazilian firms

Eliane Pereira Zamith Brito, Marta Fabiano Sambiase, Fernando Coelho Martins Ferreira, Adilson Aderito da Silva


This study aims to examine the effect of managers’ uncertainty on cooperative behavior in interorganizational relationships, and how this affects operational performance.  We conducted a survey with 225 Brazilian managers, and analyzed data using confirmatory factor analysis and structural equation modelling. Results present: a) a negative influence of uncertainty of state on operational performance; b) a positive influence of uncertainty of effect on uncertainty of response; c) a significant influence of uncertainty of response on cooperative behavior; and d) a positive influence of cooperative behavior on performance. The results indicated that cooperation and uncertainty accounted for 18.8% of the variability of operational performance. Considering the uncertainty that plagues Latin societies, this study can help to create more efficient ways to deal with the phenomenon. Rather than turning a blind eye to uncertainty, our study underscores it and treats it like another business environment issue. 


Uncertainty; cooperative behavior; cooperation; operational performance; Brazilian firms

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DOI: http://dx.doi.org/10.12660/joscmv10n2p71-84

Copyright (c) 2017 Journal of Operations and Supply Chain Management

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This work is licensed under a Creative Commons Attribution 4.0 International License.

ISSN: 1984-3046


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