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    • Acompanhamento das ouvidorias do governo do estado de São Paulo 

      Barros, Heraldo de; Kadouaki, Ricardo Augusto; Carvalho, Rony Cachola de
      2011-08-30
      Dissertation elaborated according to the term of reference made by FGV and the Public Management Secretariat of the São Paulo State Government (SGP), whose objective is to analyze and propose improvements to the semiannual ...