Fatores de influência de uma inovação na administração pública: um estudo de caso sobre o Sistema Eletrônico de Informações (SEI)

Abstract

Este estudo se propõe a investigar quais características de uma inovação afetam de forma significativa o resultado obtido na adoção do uso de uma inovação no âmbito da administração pública. O estudo de caso único foi realizado com base na implantação do Sistema Eletrônico de Informações (SEI) na Agência Nacional de Saúde Suplementar (ANS). Foram utilizadas as abordagens de pesquisa quantitativa e qualitativa. Os dados quantitativos foram analisados por meio do método PLS (Partial Least Squares), com apoio do software SmartPLS®, e os dados qualitativos com o emprego da técnica de análise de conteúdo, para subsidiar a complementação do estudo e melhor compreensão dos resultados obtidos.

This study aims to investigate which characteristics of an innovation significantly affect the result obtained in the adoption of the use of an innovation within the scope of public administration. Single case study, based on the implementation of the Electronic Information System (SEI) at the National Supplementary Health Agency (ANS). Quantitative and qualitative research approaches were used. Quantitative data were analyzed using the PLS (Partial Least Squares) method, with the support of the SmartPLS® software, and qualitative data using the content analysis technique, to support the completion of the study and better understanding. The evidence found points to a significant improvement in the work routine after the implementation of the SEI, especially in relation to issues of rationalization and organization of work processes in Public Administration, which corroborates the findings in the literature. The main limitation of the research refers to the particularities of each organization in the implementation of innovative work processes. Future research can assess the effective impact in different contexts. Practical implications: Based on these results, the adoption of innovations within the scope of Public Administration can be enhanced, optimizing time and resources. In this way, one can favor the achievement of strategic gains, in addition to environmental and productivity benefits, contributing to its continuous development. By identifying the factors influencing the adoption of an innovation in Public Administration, it is possible to improve the implementation of innovative practices in the Brazilian public service, generating new development perspectives and contributing to their alignment with the contemporary digital revolution. This is the first study that relates the factors influencing an innovation in the scope of public administration with the implementation of the Electronic Information System (SEI) at the National Supplementary Health Agency (ANS).