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Satisfação no trabalho e rotatividade dos médicos do Programa de Saúde da Família
(RAP - Revista de Administração Pública, 2008-04)
One of the greatest problems of the Family Health Program in Brazil is the high turnover of its physicians. Given that the program is based on the relationship between health professionals and citizens, these high rates ...
Do registro ao indicador: gestão da produção da informação assistencial nos hospitais
(Ciência e Saúde Coletiva, 2007)
Utilization of health care indicators in the monitoring of health system performance has become increasingly important in the last decades. The expansion of the public National Health System, Sistema Único de Saúde/SUS, ...
Consumer behaviour of the base of the pyramid market in Brazil
(Greener Management International, 2006-12)
The base of the pyramid (BoP) market has become of increasing importance in recent years. The objective of this paper is not only to identify and describe the distinctive characteristics of Brazilian low-income shopping ...
Hospitais e programas de qualidade no estado de São Paulo
(RAE - Revista de Administração de Empresas, 2001-09)
The Health Administration field understands and deals with quality issues in a way that differs from what is seen in the industry. This article presents a survey done in a sample of 159 hospitals in São Paulo state during ...