Browsing by Author "Teles, João Pedro da Silva"
Teles, João Pedro da Silva
2003-04-09The dissertation deals with the utilization of The Balanced Scorecard as a mechanism applied to the strategic management process in private hospitais in Brazil. The study evaluates the levei of utilization of this modal ...
Malik, Ana Maria; Teles, João Pedro da Silva
2001-09The Health Administration field understands and deals with quality issues in a way that differs from what is seen in the industry. This article presents a survey done in a sample of 159 hospitals in São Paulo state during ...